HCap Strategy FAQs

Answer - Planstin sends an electronic version of your card(s) to your email on file a few days after your effective date.  Look for an email from Salesforce.  Your physical card(s) will arrive in the mail approximately two weeks from your effective date.  If you haven't received any email or your card(s) and it has been more than two weeks since your effective date, reach out to Planstin Member Services directly at 888-920-7526.  You can confirm your email and physical address and they can resend your electronic and physical card(s).